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Dear Customers,
We are eager to announce that August 29, kicks off our new residency in our newly constructed offices and expanded warehouse space in Madison, WI. Loyalty from customers like you has fueled our continued growth and made this upgrade to a new facility essential. Our new spaces will allow us to better serve your business needs by providing the capacity needed to stock, stage, and assort more products, and better scale our service offerings.
Our new DSC warehouse and office will be located at:
3862 Galleon Run
Madison, WI 53718 |
In the weeks leading up to this move we have some key dates and changes to our business processes of which we want to make you aware:
| 8/22 Thru 8/28 |
Freeze on inbound shipments
This includes any returns. Please coordinate any existing RMAs to arrive at our current facility prior to 8/22, or at our new facility no earlier than 8/29/2022. |
| 8/22/2022 |
ACTION NEEDED: DSC Partners to update company records to new ship-to address. |
| 8/29/2022 |
Warehouse active at new location
Effective on this date, we will be actively shipping and receiving out of our new facility. |
9/3 Thru 9/5
& 9/9 Thru 9/11
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Planned Outages
Server upgrades and relocation efforts will result in short-term outages to all DSC websites, EDI feeds, and order processing during these two timeframes. Shipping services will also be unavailable on any business days that fall into this date range.
Please note that during the planned service outages, all inbound and outbound EDI transmissions and order submissions will be queued and processed or transmitted after the outages conclude; this includes both physical shipments and software licensing orders.
Any shipments sent to our old location at 2402 Advance Road after 8/22, will be the responsibility of the shipper to re-route to our new Madison location. Our satellite warehouse locations in Nevada, Florida, and Canada remain unchanged.
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We are thrilled to be expanding our footprint within our local community and excited about the benefits that our new facilities will bring to our valued partners. Look for exciting news coming soon on our new DSS—software and services—office location in Madison. We are so grateful for the opportunity to continue to help grow and support your business.
Please contact our Customer Service team at custserv@dstewart.com or licensing@dstewart.com if assistance is needed while we transition into our new offices.
Best Regards,
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Robert Bernier
Chief Executive Officer
The Douglas Stewart Company
3862 Galleon Run
Madison, WI 53718
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Chuck Hulan
Chief Executive Officer
Douglas Stewart Software & Services
1532 W Broadway, Suite 200
Madison, WI 53713
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